Terms and Conditions

1. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms and Conditions.

You agree not to use our website:

1. in any way that violates applicable federal, state, local, or international law;
2. to submit false, misleading, or inaccurate information;
3. to interfere with or disrupt the operation of the website;
4. to attempt to gain unauthorized access to any account, system, server, or network;
5. to upload or transmit viruses, malware, harmful code, or other disruptive material;
6. to scrape, copy, harvest, or collect information from the website without authorization;
7. to infringe the rights of Company or any third party; or
8. for any fraudulent, abusive, or unauthorized purpose.

Company may suspend or terminate access to the website or services if we believe these Terms and Conditions have been violated.

2. Account Registration

Certain features of our website may require you to create an account.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your username, password, and account access credentials. You are responsible for all activity that occurs under your account.

You agree to notify Company promptly if you believe your account has been accessed or used without authorization.

Company may refuse, suspend, or terminate an account at any time if we believe the account information is inaccurate, incomplete, fraudulent, unauthorized, or in violation of these Terms and Conditions.

3. Products and Services

Company may offer physical products, digital products, creative services, website services, business services, memberships, subscriptions, shipping benefits, account features, promotional offers, or other products and services.

We make reasonable efforts to display product and service descriptions, pricing, availability, colors, specifications, and features accurately. However, we do not guarantee that all descriptions, images, prices, specifications, availability, or other website content will be complete, accurate, current, or error-free.

Company may modify, discontinue, limit, or update any product or service at any time without prior notice.

4. Orders

All orders placed through our website, account portal, checkout process, invoice, quote, or other approved ordering method are subject to Company’s acceptance.

Company may accept, reject, cancel, limit, or condition any order for reasons including product availability, pricing errors, account status, payment issues, suspected fraud, shipping restrictions, trade limit status, or other business reasons.

An order is accepted only when Company confirms acceptance, ships the applicable product, begins performance of services, or issues an invoice.

Company reserves the right to cancel or refuse any order before acceptance.

5. Pricing, Taxes, and Shipping

Prices are stated on the website, checkout page, quote, invoice, order page, or account portal.

Unless otherwise stated, prices do not include shipping, handling, taxes, duties, or other governmental charges.

You are responsible for all applicable taxes, shipping charges, handling charges, processing charges, and other charges disclosed in connection with your order, except where you provide a valid exemption certificate accepted by Company.

Prices and availability are subject to change without notice.

6. General Payment Terms

Company currently accepts payment by credit card through approved payment processors and account portal payment methods supported by Company.

By submitting payment information, you authorize Company and its payment processors to process the payment for the applicable order, membership, subscription, invoice, or service.

If a payment is declined, reversed, charged back, or otherwise fails, Company may suspend or cancel orders, pause services, restrict account access, revoke payment terms, or pursue collection of valid amounts owed.

A failed payment, declined card, payment reversal, or chargeback does not cancel your obligation to pay valid amounts owed for products or services ordered, delivered, shipped, or performed.

7. Commercial Trade Account Terms

Eligible business customers may apply for commercial invoice payment terms.

Commercial invoice payment terms are governed by our separate Commercial Trade Account Terms. Those terms apply only to approved business customers and eligible business purchases.

Commercial invoice payment terms are not a loan, credit card, revolving credit plan, consumer financing arrangement, or commitment to approve future purchases.

Payment history, non-payment consequences, commercial account reporting authorization, reporting disputes, account records, collections, and related commercial account matters are addressed in the separate Commercial Trade Account Terms.

Please review the separate Commercial Trade Account Terms for full details.

8. Memberships and Subscriptions

Company may offer membership plans or subscription services that provide access to certain benefits, services, discounts, shipping benefits, account features, or promotional offers.

Membership and subscription fees are separate from commercial invoice payment terms. They are not loan fees, charges for the use of money, fees charged because an invoice remains unpaid, or fees for commercial account reporting, credit reporting, tradeline reporting, or access to reporting as a service.

The membership fee, subscription fee, billing frequency, renewal period, benefits, cancellation terms, and refund terms will be disclosed at enrollment, checkout, or in the applicable offer.

If you enroll in a membership or subscription that automatically renews, you authorize Company and its payment processors to charge the payment method on file at the stated renewal interval until canceled.

You may cancel future renewals through your account portal, if available, or by contacting Company at: info@theceocreative.com

Cancellation stops future renewals but does not automatically refund previously charged membership or subscription fees unless required by applicable law or expressly stated in the applicable offer.

Membership and subscription fees are non-refundable except where required by applicable law or expressly stated in the applicable offer.

Company may modify, replace, suspend, or discontinue membership benefits or subscription features from time to time.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to Company’s return policy, product-specific terms, service-specific terms, and applicable law.

Certain products or services may be non-refundable, including customized products, digital products, completed services, special-order products, subscription fees, membership fees, setup fees, and products that have been used, altered, or damaged after delivery, except where required by applicable law or expressly stated in writing by Company.

To request a return, refund, or exchange, you must contact Company at: info@theceocreative.com

Company may require proof of purchase, order information, photos, shipping documentation, or other information to process a return, refund, or exchange request.

10. Shipping and Delivery

Shipping and delivery dates are estimates only and are not guaranteed unless expressly stated in writing by Company.

Company is not responsible for delays caused by carriers, suppliers, manufacturers, weather events, customs, incorrect shipping information, payment delays, inventory issues, or events outside Company’s reasonable control.

Customer is responsible for providing accurate shipping information.

If a package is returned, lost, refused, undeliverable, or delayed due to incorrect customer information or customer action, additional shipping fees may apply.

Risk of loss may transfer upon shipment or delivery depending on the applicable order terms, carrier terms, and law.

11. Website Design and Creative Services

Company may offer website design, branding, creative, digital, hosting, maintenance, or related services under a separate order, package description, invoice, quote, or statement of work.

The applicable order or service description may state the scope of work, included deliverables, timeline, revision limits, fees, payment schedule, service term, and other service-specific terms.

Work outside the stated scope may require additional fees.

Unless otherwise stated in writing, ownership of final website deliverables transfers to Customer only after Company has received full payment for the applicable project, including all required monthly payments, setup fees, outstanding invoices, and approved additional work.

Company retains ownership of its pre-existing tools, templates, systems, software, code libraries, workflows, source files, internal processes, and know-how unless expressly assigned in writing.

If Customer provides content, images, logos, trademarks, text, designs, business information, or other materials, Customer represents that it has the rights necessary to provide those materials to Company and authorize Company to use them in connection with the services.

12. Customer Materials and Data

Customer is responsible for all materials, content, data, files, images, logos, trademarks, text, designs, customer information, business information, and other materials provided to Company.

Customer represents and warrants that any materials provided to Company:

1. are accurate and lawful;
2. do not infringe any copyright, trademark, trade secret, privacy right, publicity right, or other third-party right;
3. are not defamatory, obscene, unlawful, or harmful;
4. do not contain viruses, malware, or harmful code; and
5. may be used by Company as necessary to perform the applicable order or service.

Customer grants Company a limited license to use, reproduce, display, modify, transmit, and distribute Customer-provided materials as reasonably necessary to provide products or services, fulfill orders, perform work, communicate with Customer, and operate Company’s business.

13. Intellectual Property

Unless otherwise stated, Company and its licensors own all rights, title, and interest in and to the website, website content, designs, graphics, logos, images, videos, text, software, source code, systems, templates, workflows, service methods, product descriptions, trademarks, trade names, and other intellectual property used or displayed by Company.

You may access and use website content only for your own lawful business or personal use in connection with Company’s products and services.

You may not, without Company’s prior written consent:

1. copy, reproduce, distribute, modify, display, or create derivative works from Company content;
2. sell, rent, sublicense, or commercially exploit Company content;
3. use Company trademarks, logos, or branding without permission;
4. reverse engineer, scrape, or extract website data or software; or
5. use Company content in a way that suggests endorsement, sponsorship, or affiliation without authorization.

14. Comments, Reviews, and User Content

If the website allows users to submit comments, reviews, testimonials, feedback, photos, or other content, you are responsible for the content you submit.

You agree not to submit content that is false, misleading, unlawful, defamatory, obscene, abusive, threatening, discriminatory, infringing, or otherwise inappropriate.

By submitting content, you grant Company a non-exclusive, royalty-free, worldwide license to use, reproduce, edit, publish, display, distribute, and promote the content in connection with Company’s website, marketing, products, and services, to the extent permitted by applicable law.

Company may monitor, edit, remove, or refuse user content at its discretion.

15. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, payment processors, shipping providers, analytics providers, advertising partners, or other services not owned or controlled by Company.

Company is not responsible for the content, privacy policies, practices, availability, security, or accuracy of any third-party website or service.

Your use of third-party websites or services is subject to the terms and policies of those third parties.

16. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy.

Please review our Privacy Policy at: https://theceocreative.com/privacy-policy/

The Privacy Policy explains how Company may collect, use, store, disclose, and protect information.

17. Cookies and Tracking Technologies

Company may use cookies, pixels, analytics tools, advertising technologies, and similar tracking technologies to operate the website, improve user experience, analyze traffic, measure marketing performance, and provide relevant content or advertising.

Your browser may allow you to control cookies or tracking technologies. Some website features may not function properly if cookies are disabled.

Additional information may be provided in our Privacy Policy or Cookie Policy, if applicable.

18. SMS/MMS Mobile Messaging

If you opt in to receive SMS or MMS messages from Company, you agree to receive messages at the phone number provided.

Message frequency may vary. Message and data rates may apply.

You may opt out by replying STOP to a message from Company, unless a different opt-out method is provided in the applicable message terms.

For support, contact: info@theceocreative.com

Consent to receive marketing text messages is not required as a condition of purchase.

Additional SMS/MMS terms may apply if provided during opt-in.

19. Disclaimers

The website, products, services, content, and information are provided on an “as is” and “as available” basis, except as expressly stated in writing by Company.

To the maximum extent permitted by applicable law, Company disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted operation.

Company does not guarantee that the website will be error-free, uninterrupted, secure, current, or free from viruses or harmful components.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you. In those cases, exclusions will apply to the greatest extent permitted by law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Company shall not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including lost profits, lost revenue, lost business opportunity, loss of data, or business interruption, even if Company has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, Company’s total liability for any claim arising out of or relating to an order, product, service, website use, membership, subscription, or these Terms and Conditions shall not exceed the amount paid by Customer to Company for the specific product or service giving rise to the claim.

Nothing in these Terms and Conditions limits liability that cannot be limited under applicable law.

21. Indemnification

You agree to indemnify, defend, and hold harmless Company, its officers, directors, employees, contractors, agents, affiliates, suppliers, licensors, service providers, and representatives from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

1. your use of the website;
2. your account activity;
3. your orders or purchases;
4. your breach of these Terms and Conditions;
5. your violation of applicable law;
6. materials, content, or data you provide to Company;
7. your infringement or alleged infringement of third-party rights; or
8. fraud, misrepresentation, or unauthorized activity by you or through your account.

22. Suspension and Termination

Company may suspend, restrict, or terminate your access to the website, account, products, services, memberships, subscriptions, or payment terms at any time if Company believes:

1. you violated these Terms and Conditions;
2. payment is past due;
3. payment was declined, reversed, or charged back;
4. information provided is inaccurate or incomplete;
5. account activity appears fraudulent, abusive, or unauthorized;
6. continuing to provide services creates legal, operational, credit, fraud, or security risk; or
7. suspension or termination is otherwise appropriate under applicable law or Company policy.

Termination or suspension does not cancel your obligation to pay valid amounts owed.

Non-payment or unresolved valid amounts owed may also result in account closure, charge-off, collection activity, or other account status or action where applicable.

23. Compliance With Law

Each party agrees to comply with all applicable laws, rules, and regulations related to its performance under these Terms and Conditions.

You are responsible for ensuring that your use of Company’s products, services, website, and materials complies with laws applicable to your business, industry, location, and intended use.

24. Force Majeure

Company shall not be liable for any delay or failure to perform caused by events beyond Company’s reasonable control, including acts of God, natural disasters, labor disputes, supply chain disruptions, carrier delays, internet outages, cyberattacks, power failures, government actions, war, terrorism, civil unrest, pandemics, epidemics, supplier failures, or other events outside Company’s reasonable control.

25. Governing Law

These Terms and Conditions and any dispute arising out of or relating to these Terms and Conditions, the website, products, services, orders, memberships, subscriptions, or relationship between the parties shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

Any legal action arising out of or relating to these Terms and Conditions shall be brought in the state or federal courts located in Florida, unless otherwise required by applicable law.

The parties waive any right to trial by jury to the extent permitted by applicable law.

26. Dispute Resolution

If you have a concern or dispute, you agree to first contact Company and attempt to resolve the matter informally.

You may contact Company at: info@theceocreative.com

Company will make reasonable efforts to review and respond to properly submitted concerns.

Nothing in this section prevents Company from pursuing collection of unpaid amounts, seeking injunctive relief, responding to chargebacks, protecting intellectual property, or taking action related to fraud, unauthorized access, or misuse of the website.

27. Assignment

You may not assign or transfer your rights or obligations under these Terms and Conditions without Company’s prior written consent.

Company may assign or transfer its rights or obligations in connection with a merger, acquisition, sale of assets, reorganization, corporate transaction, or by operation of law.

28. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid, illegal, or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it enforceable, if permitted by law.

29. No Waiver

Company’s failure to enforce any provision of these Terms and Conditions does not waive Company’s right to enforce that provision or any other provision in the future.

Any waiver must be in writing and signed by Company.

30. Entire Agreement

These Terms and Conditions, together with any applicable order, invoice, quote, service agreement, membership terms, subscription terms, Commercial Trade Account Terms, Privacy Policy, SMS terms, and other written terms provided by Company, constitute the agreement between you and Company regarding your use of the website, products, and services.

If there is a conflict between these Terms and Conditions and specific written terms for a product, service, membership, subscription, order, invoice, or Commercial Trade Account, the more specific terms will control for that specific product, service, membership, subscription, order, invoice, or account.

31. Changes to These Terms

Company may update or modify these Terms and Conditions from time to time.

The updated version will be posted on the website with an updated “Last Updated” date.

Your continued use of the website, account, products, services, memberships, subscriptions, or other offerings after updated terms are posted means you accept the updated Terms and Conditions.

If you do not agree to the updated Terms and Conditions, you should stop using the website and services.

32. Contact Us

If you have any questions about these Terms and Conditions, you may contact us at: